Credit Controller
£23-£27k per annum
Hybrid Position with 2 days home working
We are delighted to be working with our client based on the outskirts of Portsmouth. With over 20 years in the technology sector, our client prides itself on being one of the largest in its field and are looking for a Credit Controller/Administrator to join their growing team!
Team Purpose
The Revenue Operations team are responsible for billing, retentions & cancellations within the company. Ensuring that customer billing enquiries are resolved promptly to ensure payment collections and managing the cancellations process.
The main objective of this role is to facilitate prompt payment from customers in accordance with company procedures. Success will be demonstrated through low levels of overdue payments, the achievement of KPI's, accurate billing of services and a low level of customer complaints. You will be responsible for managing queries through to resolution, taking corrective actions where necessary, and agreeing on acceptable outcomes with customers.
Your Credit Controller Role:
This role is ideal for someone who has a positive and professional telephone manner and can remain calm and self- controlled under pressure. You should be able to actively listen to customers and understand their needs. You should have a passion for delivering exceptional customer service and possess excellent rapport-building skills. Attention to detail is crucial to ensure tasks are completed accurately and efficiently. You should be a quick learner and feel comfortable applying new knowledge to different situations.
Key Responsibilities include:
- Credit Control: Manage sales ledger debt in line with set KPI's.
- Relationships: Build relationships with and proactively manage large customers to anticipate payment delays to ensure debts are collected in line with targets. Suggest appropriate actions to minimise the risk of late payments.
- Recovery: Manage the legal recovery process to facilitate collection of any unpaid fees.
- Process: To suggest ways of improving cash collection efficiency and implement improvements upon approval of the Revenue Assurance Manager
- Billing Queries: Being a point of contact for inbound billing enquiries managing the queries through to resolution, taking corrective actions where necessary and agreeing acceptable outcomes with customers.
- Customers at Risk: Proactively identify customers at risk and manage or liaise with the Account Managers as appropriate.
- KPI's and Objectives: Contribute to the achievement of departmental KPIs/SLAs and objectives, ensuring a high level of customer satisfaction at all times evidenced by positive customer review scores.
- Flexibility: To undertake ad hoc tasks or other duties as required for the role.
This is a full time position based at our client's head office in Fareham though flexible working can be considered.
Our Ideal Credit Controller:
Personal Attributes
- Committed to providing a quality service, maintaining high standards, methodical, accurate and displaying a high attention to detail.
- Relationships: Works hard to meet customer needs and looks after their interests and development. Quickly builds rapport and easily establishes relationships.
- Confident and professional with excellent interpersonal and communication skills. Reacts well to change, stays positive despite setbacks, and thrives in a high growth fast paced work environment.
- Excellent organisation and time management skills combined with high integrity to ensure all promised customer commitments are delivered and objectives are met.
- Takes ownership of their work: Takes ownership of issues through to resolution. Can use own initiative within a framework of guidelines to make commercial decisions in the best interest of Cobweb.
- Team working: Fits in with the team. Develops effective and supportive relationships with colleagues, is considerate towards them, shares knowledge readily and creates a sense of team spirit.
- Numeracy: Has a head for numbers, finding it relatively easy to use Microsoft Excel to perform calculations and analyse data.
Qualifications, Experience, Knowledge and Skills
Essential
- At least 1 years' experience in a customer facing role credit control role.
- GCSE Maths and English, minimum level 4 or grade C (or equivalent).
- Computer literate including knowledge and demonstrable experience in using Microsoft Office, in particular Microsoft Excel to an intermediate level.
- Excellent written and verbal communication skills with a high attention to detail.
- Demonstrable experience of taking ownership of issues from reporting through to resolution.
- Proven ability to negotiate acceptable outcomes with customers.
- Be able to analyse issues, investigate, identify causes, and implement robust resolutions.
- Proven ability to manage time and resources to ensure objectives and deadlines are achieved.
- Excellent customer service skills for both internal and external customers.
- A keen eye for detail and the ability to follow and make recommendations to improve process.
Desirable
- Experience in a B2B environment.
- Experience using Dynamics 365.
- Good understanding of Cobweb services and solutions.
- Experience with Microsoft Partner & Admin Centre.
Your Benefits:
In return for your continued commitment, our client is offering the following package and benefits:
- Starting salary of £23,000 to £27,000 depending on experience
- Holidays: 25 days plus bank holidays (or days off in lieu) and birthday day per annum.
- Additional days leave for birthday per annum is non-contractual details to be provided upon joining.
- Pension: 4% employer contributions and 4% employee contributions for eligible employees
- Life Assurance: 4 times salary
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