As Service Desk Delivery Manager, you will play a leading role in improving and maintaining the performance of the company's Service Desk department by defining and adopting department standards, and effectively managing the Service Desk team in order to ensure that business needs are met efficiently and to a high quality.
General
This is a permanent, full-time role based 100% onsite in the company's Meriden head office.
Sought to join the IT department of an award-winning, national recruitment agency group with over £1billion turnover nationwide.
Join Our Client's Dynamic Team as a Credit Controller in Coventry!
Our client is looking for an experienced Credit Controller to join their team, working from Monday to Friday with the flexibility of virtual and flexible working options.
Are you a sociable and progress-driven individual that has a background in professional services and credit control?
One of our clients, a well-regarded property law firm are in the market looking for a credit controller to join their established financial team with the opportunity of flexible hybrid-working.
This role would be a fantastic opportunity for an immediately available and experienced credit controller.
Established in 2004, we are a provider of hosting solutions for any size or type of business - from a single server to complex managed hosting environments as well as simple co-location and rackspace services.
We are looking for individuals interested in servers/networks to join our fast-expanding team to work on-site on a shift pattern in our Coventry datacentre.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.