About Us
Established in 2004, we are a provider of hosting solutions for any size or type of business - from a single server to complex managed hosting environments as well as simple co-location and rackspace services.
About the Role
We are looking for individuals interested in servers/networks to join our fast-expanding team to work on-site on a shift pattern in our Coventry datacentre.
The role is primarily based around providing technical support and "remote-hands" services to our customers. Given that we offer a wide range of hosting services, there will be a high degree of variation of day-to-day work and no two days are the same.
We have a relaxed, friendly working environment and provide a fantastic opportunity for all new starters to thrive and rapidly learn new skills as full on-the-job training is provided.
- This position would be working full time from our Coventry datacentre with the opportunity for occasional travel to 3rd party datacentre sites.
- This would be a shift-based position working 4 days on - 4 days off in rotation
- Shifts would be in a rotation as follows: day - day - night.Dayshift is 11 hours and nightshift is 12 hours (7:30PM - 7:30AM)
- Initial training period of approximately three months during 9AM-5PM hours.
- Full on the job training would be provided.
- Private healthcare program after 3 months of employment.
Some of your responsibilities may include:
- Building up new physical rackmount servers or troubleshooting hardware faults.
- Deploying new physical or virtual dedicated servers.
- Deploying and managing private cloud hosting (primarily VMWare, Proxmox, OnApp)
- Deploying and managing load-balanced hosting environments.
- Providing technical support for customer-submitted tickets.
- Configuring and racking new rack-switches (primarily Juniper).
- Responding to monitoring alerts in a timely manner, escalating when needed.
- Setting up and managing customers backups (primarily Veeam).
- Managing customer firewalls (primarily Cisco, Juniper, pfSense)
Required Skills/Experience:
- Experience building and configuring computer hardware.
- Strong knowledge of Windows Operating System and ideally some exposure to the Linux operating systems including Ubuntu, AlmaLinux, RedHat, Debian
- Excellent written and spoken English.
- A good attitude towards customer service.
- Basic understanding of TCP/IP networking.
- Technically minded with an interest in latest technology.
- Ability to work on a shift basis.
Desired Skills/Experience:
We are more than happy to train an enthusiastic individual, but the ideal candidate would have the following:
- Experience with LAMP stack / web hosting in general.
- Comfortable using Linux at command line level
- Previous experience of hosting control panels (cPanel/Plesk)
- Understanding of DNS systems
- Experience of using Cisco or Juniper network equipment within a datacentre environment
- Exposure to and basic operational understanding of virtualisation technologies (VMWare, Proxmox)
- Driving Licence would be advantageous.
- Previous experience working with server computer or server hardware, particularly Supermicro, Dell, HP.
- UK Driving Licence would be advantageous.
No agencies please