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Tech Support Engineer Location: Staines Length: 12 Months Rate: £162.67 p/h PAYE Hours: 40 HRS P/W Job description: The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers. As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the Platform.?You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.? You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities. What you get to do in this role: Work on and resolve technical issues reported by internal and external customers. Maintain impeccable case hygiene and customer-related files and records. Customer Advocate providing support to users/administrators of our platform. Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Suggest and implement improvements to internal processes. Communicate with customers and our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Skills: Strong commitment to own development by continuously updating knowledge, skills, and abilities Strong sense of ownership; readily takes responsibility for actions and makes amends as necessary Ability to build a trustworthy reputation by honouring agreements and reliably following through on commitments. Ability to break down complex concepts into parts to better understand them. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to remain focused on achieving key goals, even in the face of obstacles and setbacks. Ability to multi-task and efficiently manage the case queue. Ability to respond to different situations with an appropriate level of flexibility. A team player attitude to work efficiently in a collaborative environment. Education: A Bachelor's in Computer Science (or related technical degree) or 1 years of related experience within a technical support environment. Some understanding of Object-oriented programming languages like Java. Some understanding and knowledge of the components in the web applications stack.?? Some understanding and knowledge of the scripting languages:?JavaScript, Python, Perl, Unix Shell, Windows Shell. Some understanding and knowledge of Linux/Unix. A good Experience with relational databases (e.g. MySQL, Oracle).
Software Engineer Location: UK Remote Length: 6 Months Rate: From £66.83 p/h PAYE (Approx. £139K per annum) Hours: 9am-6pm This client is a top 5 tech giant and owner of some of the world's most popular social media platforms and instant messaging apps, connecting billions of people across the globe. As an OS Frameworks Engineer on the Reality Labs team at Meta, you can help build new, innovative hardware and software that radically redefine the way people work, play and connect. What we build today could one day be the norm. So to be here today is to truly be at the heart of change and the frontier of what's to come. We're the people helping to define the metaverse. We may not have all the answers. But together, we're getting closer. RESPONSIBILITIES: Understand industry and Meta wide technology trends in computing technology to help assess & develop new technologies within the Reality Labs roadmap. Lead and set direction for how Meta Reality Labs develops its capabilities for teams to deliver best-in-class experiences for current and future products. Partner & collaborate with organizational leaders to help improve the level of performance of the team & organization Build on OS internals. Set technical direction for significant improvements. Drive the organization's goal towards building tools, system architecture, prototypes, frameworks and infrastructure for any of the following: operating systems, kernel development, low level debugging, system profiling, sensor/data management, AOSP, performance profiling, that will impact VR and AR product lines. Collaborate with cross-functional teams of product management, application software engineers and partners to understand requirements, specify interfaces for new software frameworks, and enhance existing frameworks. Develop APIs in the system-level framework layer that allow other layers of the stack to implement compelling and performant use cases. Uplift coding and design skills on the team through reviews and introduction of best practices. Model behaviors through clean readable code, upfront debug-ability and testability when implementing complex components. Effectively communicate complex features and systems in detail while advocating for higher product quality and engineering efficiency. MINIMUM QUALIFICATIONS: Bachelor degree or equivalent experience in the field of Computer Science, Computer Engineering or a similar field Experience with cross-functional partnerships, working across functions to drive solutions. Experience in mentoring/influencing senior engineers across organizations. 6 years of Software development experience Extensive experience with Android (preferred), Linux, or MacOS internals or frameworks services. Alternatively, experience in developing Embedded engineering solutions within a resource constrained environment. 3 years of experience in developing any of the following: Desktop applications, Operating Systems, AOSP, Identity, Device management on iOS/Android, Device Security, Android Enterprise Experience with coding in both C and Java PREFERRED QUALIFICATIONS: Extensive experience with any of the following: Android internals, AOSP, Android SDK, Android NDK, Android JNI, Android IPC mechanisms, Linux OS development Experience with Android performance tools and security models Experience developing software for Mobile platforms (Android/iOS) Experience with Android UI frameworks and services This organisation builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger.