Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorisation Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP).
Demonstrated ability to troubleshoot difficult technical issues while keeping a professional demeanour.
General
This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
We are on the lookout for a Technical Support Advisor to join our well-established international client based in Camberley on an initial 6 month contract opportunity.
This role not only offers immediate challenges and rewards but also the potential for a permanent position!
You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.
Support Officer / Supported Housing Assistantwho has experience working in a customer facing role, preferably supporting vulnerable people with excellent communication and administrative skills is required to join a friendly team with a well-established company.
FULL TRAINING PROVIDED
You may not have experience in this sector, as the company recognise that transferrable skills and experience are just as valuable and full training is provided.
2 - 4 years customer facing technical support experience.
General
Technical Support Frontend
The successful candidate will be committed to providing first class customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates as well as direct telephone support.