Our client, one of the UK's leading biotech companies, are recruiting a Senior Customer Service Team Specialist to join a friendly, close knit team.
This is a full-time temporary role, covering maternity, for up to 12 months and is focused on providing first class end-to-end solutions to a wide range of customer enquiries.
Key Tasks/Responsibilities for Senior Customer Service Specialist
Taking a lead role in the team, balancing regular customer enquiries with high level account management and dealing with issues and escalations.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Posted by Juice Recruitment Ltd • £32K/yr to £39K/yr
About the role
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