Role: Senior Customer Service Adviser - 12 Month Fixed Term Contract
Location: Hungerford
Hours: 35 Hours Monday - Friday 9am -5pm and 2 out 4 Saturday 9am-12pm
Salary: £23,677
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Senior Customer Service Adviser.
Do you have experience in leading a team of individuals, providing excellent customer service and working with a wide range of customers?
Do you enjoy variety in your workload and want to expand on your leadership skills?
Here's what you will be doing:
You will welcome, support, and advise customers on their savings accounts, through a variety of methods. You will be assisting the branch manager in leading the team, the role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
We want to help you develop -You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Evidence of excellent written and verbal communication skills
- Proven experience of working with internal and/or external customers to ensure the highest quality service experience
- Team leader experience
Desirable skills and experience:
- Microsoft Office - Word, Excel, Outlook and Office365
Interviews
90-minute competency-based interview held in our Newbury Head Office.
Interviews week of 09 September 2024.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.