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Senior Tier 3 Technical Support Engineer Salary: £90,000 - £110,000 Location - UK (Remote Working) Our Award-winning client a global provider of enterprise storage platforms and solutions is seeking an Senior Tier 3 Technical Support Engineer to be based in the UK covering London. The company's portfolio has been named a Leader for five consecutive years in primary storage, as well as numerous other awards from the storage analyst and storage press community. The position requires a willingness to work one saturday per month. Responsibilities: Provide technical assistance and support for the most complex field issues. Provide proactive recommendations customers for improving their use of company storage solutions and help maximise their satisfaction. Diagnose technical field issues down to the root cause. Represent the company in a professional manner to customers and partners. Actively contribute to the the configuration, layout and management of company products. Work directly with development teams for problem resolution. Provide assistance to the technical teams in the development of custom solutions and implementation preparation. Key Requirements: Linux System Administration: Advanced knowledge of installation and administration. Troubleshoot and upgrade of Linux systems - MUST. TCP/IP networking knowledge. Knowledge in SAN and NAS storage. Scripting experience in one or more languages (bash, Python, etc.) Strong technical knowledge of VMware virtualisation technologies - an advantage. Experience with containers/dockers and related technologies - an advantage. VCE Certification - an advantage. Administration level backup expertise - an advantage. Previous experience as a Tier 3/4 Support - an advantage. Ability to effectively communicate issues and resolutions to all levels of the organisation and customer base. Security clearance - an advantage. Behavioural Requirements: Ability to work collaboratively with employees within the sales function and across functions including Marketing, Sales Operations, System Engineering and Product Development. Must be able to work effectively in a geographically-distributed team. Excellent time management. Excellent verbal and written communication skills including presentation skills. Must possess and exhibit knowledge of file-based storage systems.
Lead Technical Support Engineer - £60,000 - £70,000 - Cardiff with WFH flexibility (2 days per week) Are you a Senior or Lead level Technical Support Engineer with a background in Networking/Infrastructure/Storage looking for something new? I'm working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network configuration. This is what you'll be doing: Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training. Formulating service procedures, policies, and standards. Enhancing functionality and resolving issues by upgrading both cloud and on-premise systems. Create scripts to automate routine tasks. Having an involvement from an architectural view and shaping how the business develops its support function. The experience/knowledge you'll bring to the team: Comfortable working in an agile environment. UNIX/Linux Sys Admin background. Storage technologies knowledge (RAID, iSCSI, CiFS, NFS, Flash etc). Managing storage environments, distributed file systems, object storage, and cloud storage solutions like Amazon S3. Strong understanding of networking concepts including low-level networking, routing, VLANs, TCP/IP, Firewall configurations, and port blocking. Use of scripting languages such as Bash, Python, PHP etc, and automation tools (Ansible/Puppet/Chef etc). Knowledgeable in data management, backup, and recovery processes. Proficient in remote file-sharing protocols, SAN connectivity methodologies, TCP/IP networking, RAID configurations, and administration of Windows and Linux Operating Systems in virtualized environments. Familiarity with Server Virtualization products like Docker or Kubernetes as well as NAS infrastructure, monitoring protocols, and remote authentication methodologies. And this is what you'll get in return: Salary up to £70,000 Fantastic career development opportunities Dental, Health & Life Insurance options Various wellness programs and initiatives Generous company pension and equity options This is a great opportunity to work with a talented global team, are you up to the challenge? Contact Lewis Allen to find out more! Please apply with a CV and a cover letter outlining why you're perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.