Senior Tier 3 Technical Support Engineer
Salary: £90,000 - £110,000
Location - UK (Remote Working)
Our Award-winning client a global provider of enterprise storage platforms and solutions is seeking an Senior Tier 3 Technical Support Engineer to be based in the UK covering London.
The company's portfolio has been named a Leader for five consecutive years in primary storage, as well as numerous other awards from the storage analyst and storage press community.
The position requires a willingness to work one saturday per month.
Responsibilities:
- Provide technical assistance and support for the most complex field issues.
- Provide proactive recommendations customers for improving their use of company storage solutions and help maximise their satisfaction.
- Diagnose technical field issues down to the root cause.
- Represent the company in a professional manner to customers and partners.
- Actively contribute to the the configuration, layout and management of company products.
- Work directly with development teams for problem resolution.
- Provide assistance to the technical teams in the development of custom solutions and implementation preparation.
Key Requirements:
- Linux System Administration: Advanced knowledge of installation and administration.
- Troubleshoot and upgrade of Linux systems - MUST.
- TCP/IP networking knowledge.
- Knowledge in SAN and NAS storage.
- Scripting experience in one or more languages (bash, Python, etc.)
- Strong technical knowledge of VMware virtualisation technologies - an advantage.
- Experience with containers/dockers and related technologies - an advantage.
- VCE Certification - an advantage.
- Administration level backup expertise - an advantage.
- Previous experience as a Tier 3/4 Support - an advantage.
- Ability to effectively communicate issues and resolutions to all levels of the organisation and customer base.
- Security clearance - an advantage.
Behavioural Requirements:
- Ability to work collaboratively with employees within the sales function and across functions including Marketing, Sales Operations, System Engineering and Product Development.
- Must be able to work effectively in a geographically-distributed team.
- Excellent time management.
- Excellent verbal and written communication skills including presentation skills.
- Must possess and exhibit knowledge of file-based storage systems.