We are a well-established Managed Service Provider (MSP) based in Hammersmith. We specialize in delivering top-notch IT support services to legal clients across the UK. Our commitment to excellence and customer satisfaction sets us apart in the industry.
Role Overview:
As a Senior Technical Engineer, you'll play a critical role in ensuring our legal clients receive exceptional IT support. You'll handle 2nd and 3rd level technical issues, troubleshoot complex problems, and collaborate closely with our legal clients to maintain their IT infrastructure. Additionally, this role offers a clear path for progression into team leadership.
Responsibilities:
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Client Support:
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Provide expert technical support to legal clients via phone, email, and remote tools.
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Troubleshoot hardware, software, and network issues promptly.
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Ensure compliance with Service Level Agreements (SLAs).
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Infrastructure Management:
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Maintain and optimize IT systems, including servers, workstations, and networking equipment.
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Monitor performance, security, and backups.
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Assist with IT projects, such as migrations and upgrades.
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Team Leadership (Progression Opportunity):
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Collaborate with junior engineers and guide them in resolving complex technical challenges.
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Contribute to team growth and knowledge sharing.
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Prepare for future leadership responsibilities.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- Proven experience in an MSP environment, supporting legal clients.
- Strong knowledge of Windows, Active Directory, and networking.
- Familiarity with cloud technologies (Azure, Office 365) is advantageous.
- Excellent communication and problem-solving skills.
Benefits:
- Competitive salary and performance-based bonuses.
- Hybrid work arrangement (work-from-home and office).
- Clear progression path to team leadership.