Due to company growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool).
This role will also ensure that schedules align with forecasts and real-time operational needs.
You'll be
Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution.
We are working with a Facilities Management business in Liverpool who are currently looking for a Scheduler/Admin to support their service desk teams on a full-time permanent basis.
The role is based on site.
The role provides dedicated support to designated customers inclusive of engineering allocation and resource.
You will be responsible for delivering world-class customer service representative of the Client, managing scheduling and acting as the key point-of-contact for all maintenance provisions across the contract.
A global FM Client is looking for an ambitious Helpdesk Coordinator to play a pivotal role in supporting an exciting new venture in the Defence industry.
The role will be key in establishing a brand new Helpdesk for the project.