Care Coordinator - Liverpool (L3)
Monday - Friday 9am - 5pm
Temporary ongoing contract
Immediate start - £14.28ph
Are you looking for work at the minute? Do you have experience working within Customer service or Admin within a healthcare setting? If so, we would love to hear from you!
We are working closely with one of our clients to recruit a temporary member of staff at this very busy period!
Duties include:
- To register new patients, amend change of regimens and maintain the company CRM system
- Organise deliveries for patients taking into account the patient's requirements and to ensure accurate processing of orders
- Work closely with other internal departments as appropriate to ensure patient satisfaction
- Act as a single point of contact for patients, hospitals, HCP and GP's.
- Using a variety of communication methods
- To have an understanding of prescriptions, medication and treatments involved in each of the relevant therapy areas
- Maintain all records in compliance with GDPR requirements.
- Act in a professional manner and demonstrate excellent behaviour when dealing with all customers and interested parties
- To answer enquiries and queries responding in a timely manner, both verbal and written
- To ensure prescriptions are requested in a timely manner
- To scan prescriptions into E-Docs
Key competencies:
- Working in a fast paced customer focused environment
- Handling and resolving customer issues
- Working in a change driven high-pressure environment
- Strong communication skills
- Accurately inputting information onto a database
- IT Literate in all Microsoft Applications
- An experience of dealing with sensitive issues in a professional manner
If this sounds like something you would be interested the please APPLY NOW for an immediate call
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age