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Employer description: LaneSystems Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Overview: Join our expanding support team as a Service Desk Technician and embark on an exciting career journey! As the first point of contact for our diverse client portfolio in industries like engineering, construction, accountancy, and auto mechanical engineering, you'll provide top-class IT support. This permanent, full-time role involves troubleshooting IT faults and queries over the phone and via remote support tools. You'll also prepare and deliver PCs/Laptops and troubleshoot hardware issues. If needed, you'll assist our 2nd and 3rd line support teams in their projects. We're seeking confident professionals who can handle unfamiliar technologies and software while delivering exceptional customer service. As a Service Desk Technician, you'll work with cutting-edge hardware and software, ensuring minimal downtime for our clients. With your friendly and professional approach, you'll interact with end-users, providing outstanding support and maintaining our reputation for excellence. Note: Please note that this position requires daily attendance at our office. Remote or home working is not possible for this role. Applicants must be able to commute to and work from our office every day. For more information about Lanesystems and the opportunity, visit our website www.lanesystems.co.uk. Key Responsibilities: Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism. First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues. Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance. Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment. Superior Customer Service: Deliver exceptional service, exceeding client expectations. Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions. Documentation and Reporting: Maintain accurate records and provide comprehensive reports. Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards. What we are looking for: Skills and knowledge required: Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support. Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred. Experience with Microsoft 365 is highly desirable. Strong timekeeping and communication skills are necessary for effective collaboration. Ability to work calmly under pressure ensures efficient problem-solving. Passion for continuous learning and expanding IT knowledge is crucial. Excellent customer-facing support skills enhance the overall experience. Adaptability and flexibility in dealing with evolving technologies and diverse client needs. Desired: Over 2 years' experience in a similar role preferred. Certifications such as Microsoft would be advantageous. Security Checks: LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate. Entry requirements: 3 GCSE's (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. The Package: As part of this exciting opportunity, the selected candidate will enjoy an enticing package that includes: Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills. Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits. Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind. Extra Annual Leave: Celebrate your commitment with an additional day off per year employed. Enjoy complimentary Soft Drinks, Tea and Coffee. Breakfast items provided to help get your day started. On-site parking Schedule: 8 hour shifts, Monday to Friday, 40hrs a week. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Do you want to be part of a long-standing team, who are experts in their field, where no two days are the same and where possibilities to develop new skills and experiences are around every corner? PDS is passionate about creating a friendly, open and inclusive working environment where individuals are supported to excel in their area of expertise. We are continually seeking out new ways to improve our business and are firm believers that everyone should enjoy what they do. What we do... We are a technically driven business with over 30 years of expertise; engineering and supporting high integrity control systems where failure simply isn't an option. These can range from small upgrades through to fully integrated turnkey solutions, covering all aspects of technology from control room to field devices. We supply the latest technology to various locations throughout the UK with our prestigious clients predominantly being within Intelligent Transport Systems (ITS), Highways, Airports and Power sectors. If you are a keen problem solver with excellent communication skills, looking for a challenging yet rewarding career in engineering, look no further. We have an opportunity for an enthusiastic and ambitious Technician to join us on our mission to seamlessly deliver end-to-end control systems. What we need from you. You are a team player who will be working within our system support department who are responsible for preventative maintenance, design and modifications of existing SCADA, PLC and associated sub-systems as well as providing 24-hour emergency call out nationwide. For the right candidate, on the job training and mentoring will be provided to fill any skills gaps you may have. We are looking for: Practical people who have some experience or interest in engineering and technology. Work as part of a team who are responsible for planning, procuring, maintaining, and reporting over a wide range of sites and sub-systems. Someone who enjoys diagnosing and problem solving and is committed to customer service. Willing to travel throughout the UK, working nights on a regular basis. Have a full UK driving licence and valid passport. Have no criminal convictions due to security clearances required by airport authorities. Will be qualified to NVQ, C&G level or above in a relevant Electrical/Electronic or IT engineering discipline. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What we offer in return. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays to take when you like with your entitlement increasing by an additional 2 days every 5 years. Paid overtime. Company performance related bonus. Health & Wellbeing benefit. Pension scheme. Anniversary celebrations it is important to us that we celebrate the commitment and value people have brought to our business over the years. Social events - If there is one thing about PDS, it is that we love to get social, so this is a big part of our culture. Flexible working giving you the ability to finish at 1pm on Fridays. We pride ourselves on being a great place to work but don't just take our word for it, here's what Graduate Engineer Sean has to say. "Everyone at PDS is beyond friendly! I enjoy the diversity of my work whether that be travelling to different locations or having the opportunity to gain experience on a multitude of equipment of varying ages, providing me with some great exposure. I particularly value the diversity of our engineers as each person has their own skillset and expertise. And in the short time I have been with PDS I have met a lot of different people who have all entered into their engineering career from different routes; everyone shares their knowledge and experience with each other, and this has provided me with the foundations required to find my feet as a Graduate Engineer."
POST TITLE: IT Field Technician 3rd Line LOCATION: Solihull SALARY: £30k - 35k Benefits: Company pension Free parking On-site parking Work from home Responsibilities: Playing a pivotal role in ongoing and future projects throughout the Trust. Input into the ICT Strategic Development Plan. Implementation of new software as per the development roadmap. Implementation of new hardware as per the development roadmap. Implementation of new service as per the development roadmap. Technical input into tenders/budget requirements. Monitor the school network and firewall logs for issues and cyber security threats. Responsible for the cybersecurity of the school infrastructure. Report to the IT Director on the progress of development. AD-Hoc technical escalations where required. AD-Hoc training to the on-site engineers. Covering sites in the event of staff sickness & holiday or where required. On-boarding of new sites, including implementation & migration of all services, files & folders & hardware. ITIL Service Transition Change Management - Manage the change management process and ensure that all stakeholders are protected from any risk that a change may create. Manage the approvals process and be responsible for all steps through to implementation. Asset and Configuration Management - Delegated to the Central Maintenance Engineer (CME). Responsible for maintaining the Assets and Configuration (CMDB). Including the active processes required to update devices. Release and deployment management Transition planning and support - This position is responsible for planning and managing the risks involved during any planned transition to a new service. Our team of project managers will support this position, as it covers the onboarding process of new schools joining the Trust Service Validation - Responsible for testing new services before release. This also includes creating and running user acceptance tests and managing the resolution of any issues these may produce. Evaluation - Tasked with identifying areas where the targeted process metrics are not reached, auditing processes, and performing reviews Skills: Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (2016-2022) Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS) Experience of Office 365 deployments, migrations, and management Virtualisation - Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images AD - installation, configuration, and management of Local and Azure Active Directory and Group Policy High level knowledge of Windows Operating Systems, especially Windows 10 & 11 Networking - Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous Experience of subnetting, VLAN design and implementation is preferable. Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices Experience with web-filtering & firewall solutions is an advantage, especially Lightspeed Knowledge of the Sophos suite, especially anti-virus Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security ITIL Knowledge If you are a proactive individual with a passion for IT and possess the above skills, we invite you to apply for this exciting opportunity. Please note that the successful applicant will also be provided with a car allowance. Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday No weekends Experience: Information Technology: 5 years IT management: 2 years Willingness to travel: 50% INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting opportunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.