Posted by Pinpoint Resourcing Ltd • £35K/yr to £40K/yr
Duties
Primary support for escalated Support Requests (8000users) via the Support System, ensuring prompt assessment and triage of issues and assigning requests to relevant Teams as required.
Provide technical support for queries raised via the Mailbox.
Systems Support Analyst
Pinpoint Resourcing are working with a membership organisation in Central London, who are looking for a Systems Support Analyst to join a team and help with the customer membership systems.
Posted by Michael Page Technology • £50K/yr to £55K/yr
Responsible for efficient, continuous, and reliable core infrastructure services and end user support.
Our client is a Financial Services Organisation
This Engineer works closely with the Director of O&I and peer IT operations technicians, to maintain the organisations diverse technology platforms and end user support programs.
Posted by vertex-it-solutions • £35K/yr to £38K/yr
Role
An opportunity has arisen for a Technical Support Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers.
2nd Line On-site Support Engineer - 5 days per week
Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
And, to ensure the best experience for our 20,000 employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets.
From Project Change Professionals in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now.
At Peregrine, we're always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients.
How Specialist Talent Works
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To provide an efficient and cost-effective delivery of and second and third-line support for information systems and related technology services within Octavia.
To support the smooth operational running of Octavia's DT Infrastructure and Applications.Key Responsibilities Infrastructure Provide second and third-line support of issues regarding the DT and communications infrastructure, in accordance with service level targets as set by the DT Service Delivery Manager Receive triaged incident reports and service requests from Service Delivery (first/second line), Technology Delivery (projects) and Architecture Governance (change & third line) managers and ensure delivery of technology is executed within defined processes and policy Where necessary, to consult with or pass the job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, to Desk Side Support, Architecture function, and Application analysts Maintain and conduct minor changes to Puzzel, Teams telecommunications system, mixed network switches and firewalls Conduct routine initiative-taking tasks and monitor systems to reduce system downtime React to system alerts and troubleshoot, act, or escalate as appropriate Ensure the robustness and reliability of all DT equipment and systems across all sites Ensure that all DT equipment and software is appropriately asset tagged and asset managed in accordance with policy To ensure that any obsolete/redundant DT equipment is disposed of securely in line with policy and in accordance with legislation (ie, Data Protection/WEEE Directive) Ensure adequate documentation of all aspects of the DT infrastructure and processes Recommend ways for DT Team to improve its effectiveness and service, including hardware and network enhancements Support and engage with the design of network services deployed across Octavia locations Lead Desk side support staff when engaged on project and change activities.
Act as expert resource on Octavia projects and programmes Step up to cover for Cloud Architect and Cyber Security Officer during periods of their absence Customer Service Be responsible for all assigned