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IT Support Desk Engineer Huddersfield, West Yorkshire Hybrid Up to £27,500 An IT Support Desk Engineer is required to join a leading provider of business phone systems and IT solutions. To prove exceptional technical support to valued clients and play a crucial role in ensuring a seamless experience. The Role As an IT Support Desk Engineer, you will be the first point of contact for all clients, providing timely and effective technical support for a range of services. Resolving 1st and 2nd line technical support for end-users and troubleshooting. Assisting the installation engineers, which may include programming routers and headsets. Some of what you will be doing: Logging support cases by category and priority Resolving 1st and 2nd line support queries Providing incident management to priority cases Meeting SLAs within set times Assisting installation engineers with pre/post-installation support some programming of routers and headsets basic user and routing configuration on systems Ideally, your skills and experience will include: Key systems such as Avaya IP Office, 8x8 and 3CX Background working at an MSP or telecoms company Internet connectivity including leased lines, FTTP and SOGEA Excellent communication and problem-solving Proactive, a desire to learn and develop skills Great customer service and effective professional communication Interest in technology (Desirable) - exposure to networking, firewalls - 1st and 2nd line support (Desirable) - MS Teams/ Teams Telephony (Desirable) - Microsoft Dynamics 365
Do you thrive in both IT and Telecoms? Are you passionate about delivering seamless communication solutions for clients? If so, then this Field Telecom Engineer role might be the perfect fit for you! We are looking for a Telecom Engineer for a telecom service provide in Huddersfield on perm basis. In this role, you'll play a key role in bridging the gap between telecommunication, IT infrastructure and systems and clients' success. You'll be responsible for the entire lifecycle of installations, from initial site assessment to ongoing maintenance and user support. We're looking for a team player who can seamlessly blend technical expertise with excellent communication skills. We're looking for someone who: Possesses a strong understanding and extensive experience gained at field installations involving maintenance, particularly with Avaya IP Office, 8x8, 3CX, and MS Teams systems Has experience with Cat 5E/6 cabling termination and installation. Possesses experience with juggling switches, firewalls, Windows servers, and end-user systems is your forte. Can expertly configure and commission VoIP phone systems. Understands the intricacies of both Local and Wide Area Networks and navigates them with ease. Thrives in troubleshooting and resolving system issues. Moves and changes within PABX systems Has basic networking principles Enjoys providing clear and concise training to users. Maintains excellent communication and collaboration skills. Is detail-oriented and produces accurate reports. Has previous engineering experience Desirable: Experience using Dynamics 365 Familiarity with legacy systems like Panasonic, NEC, and Alcatel If you're a passionate IT & Telecoms professional who thrives on a challenge, we want to hear from you! Apply today! Only candidates eligible to work and reside in the UK can be considered.