In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests.
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
To help further grow these products, we are seeking a technically minded, solutions expert.
Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.
R ole and specification overview
Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world.
We are looking for talented and dedicated individuals to join the IT Delivery team as a Solution Architect, developing creative solutions across multiple capabilities of the business.
We are seeking individuals who the can undertake a broader range of activities to capitalise the opportunities that will be available to them as we progress through our digital transformation programme.
We are looking for Solution Architects to join Technology Services at Boots Nottingham Support Office.Reporting to the Lead Solution Architect, your role will be to produce IT infrastructure high-level designs and proposals in response to internal customer requests and project demands.You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and service capability.
Required: Experience as a Support Team Lead within Software environment
Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.
The Role
Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc.
My client, a 5 rated MSP / IT Solutions firm based north of Nottingham for a senior 2nd Line Support professional to join their team on a hybrid working basis.
In the role you would be supporting their clients across the world on a range of issues including Windows Server, Azure, and Networking.
I am working with one of Nottingham's most exciting companies who are on the market for an experienced Data Analyst Support professional with a strong focus on Data and Scripting.
This is a client who we have worked with closely for several years and seen their technical teams grow on a national and global basis.
They're working on some incredibly exciting opportunities at the moment and subsequently they're looking for someone to join them in a role which has been created purely out of growth.
Writes new software, makes modifications to existing software, or integrates software applications and modules in accordance with agreed upon specifications provided by others Creates and executes unit testing and integration testing ensuring module meets requirements Executes on provided design May provide technical support to operations or other development teams Creates and maintains all required technical documentation / manual related to assigned components to ensure supportability.
Implements solutions as directed within standards Participates in project planning sessions with team members to analyze development requirements, provide design options, and provide work breakdown and estimates of work.
Makes suggestions for problem solutions or software enhancements, which will typically be reviewed by a more senior developer.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.