We are currently looking to add an additional permanent Onsite Managed Services IT Analyst to our rapidly growing Managed Services team in Edinburgh on a full-time basis.
Quorum is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland.
We currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management.
Looking to transition our reporting and analytics to PowerBI, we are looking for a Senior MI Analyst who will be instrumental with the design, scoping, documentation and delivery of this project.
Your role will involve you utilising key technical skills to build and implement PowerBI into our systems, whilst also managing key internal and external stakeholders.
You'll be
Analysing large datasets from multiple sources to identify patterns, trends and correlations to support analysis and reporting for internal and external stakeholders.
Based at our Telephone Operations hub in Edinburgh, the Performance & Engagement Support Specialist works closely with the Performance & Engagement Manager to support them with the day to day needs of our interviewing pool.
In addition, they will be expected to collaborate with and foster productive relationships with colleagues across the wider contact centre.
What will I be doing
Key responsibilities will include: Being a multiskilled individual who will become an expert in supporting interviewers progress as they develop in their roles.