We are looking for a skilled and proactive Technical Support Officer to join our Service Desk team.
You will provide outstanding technical support for our software products, playing a vital role in ensuring smooth operations and delivering top-tier customer service.
?The IT Systems Support Technician will primarily be responsible for the smooth running of the hardware and software resources within their Primary Managed Service Site(s), Secondary Managed Service Sites via Designation or any other schools under his / her remit.
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General
We are working with a tech client in the north east, seeking a support technician.
We are looking for a skilled and proactive Technical Support Officer to join our Service Desk team.
You will provide outstanding technical support for our software products, playing a vital role in ensuring smooth operations and delivering top-tier customer service.
We have a fantastic new job opportunity for a Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analystwho is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment.
Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analyst who is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment is required for a well-established Cloud Solutions Provider based in Chessington, Kingston upon Thames.
Hybrid working applies after probation period has passed
The IT Support Officer is a crucial member of our team, responsible for ensuring that new starters and existing users have the necessary resources to work efficiently and without disruption.
About us
Retail Trust is a cloud-first organisation leveraging the Microsoft technology stack to deliver top-tier services to our clients and customers.
Our operations are deeply integrated with Azure/Entra, MS365 services, Intune Endpoint Manager, and Defender to ensure seamless and secure service delivery.
Working as part of our busy service desk, you will provide comprehensive and efficient systems support to our colleagues across the business in relation to infrastructure, hardware desktops, devices and access requirements.
We have an exciting opportunity for a Systems Support Officer to join us on a permanent basis.
The service desk operates between 08:00 - 17:00 and the role is fully office based at our head office in Shipley.
FPSG have several exciting permanent opportunities for Solaris / AIX Engineers to become part of a highly regarded Security Cleared 24/7 Support Service team at our Client's site in Central Scotland.
This is your chance to become a key member of the shift Team in providing advanced, out of hours technical expertise, working, amongst other things, with Solaris / AIX Servers round the clock, ensuring full availability through providing the highest level of support possible.
We are keen to hear from Engineers with experience in optimising processes for improved efficiency, increasing customer satisfaction, whilst enhancing your own skills and those of the colleagues you will work closely with you're your shifts will see you and the other Engineers being responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience.