You will be an experienced desktop Support Analyst, with a background in providing high quality service as someone who enjoys helping people and problem solving.
Join an established, growing IT function in a deskside support role onsite in Sevenoaks, Kent.
You will be working with physical and virtual servers, taking responsibility for service desk calls and owning them through diagnosis and testing to the point of resolution, and communicating with technical and non-technical colleagues so will need to be able to demonstrate experience of explaining technical matters to non-technologists in your experience.
Enjoy a varied role where you will bring skills across helpdesk support and server support into this blended role, as well as benefiting from support and training to grow skills in the cybersecurity space too!
Take on a brilliant opportunity to join a prestigious education establishment in a picturesque area of West Kent in a full-time permanent role onsite as a '2nd line'-esque Support & Server Analyst as part of a growing IT team.
You will be proving a high quality, professional standard of customer service as part of an established IT support team and enjoy helping people from children to senior leaders with a logical, consistent approach to problem solving and excellent communication skills.
Providing user and administrative support for IT systems, applications and Infrastructure.
ABOUT THE PROJECT
Working as Infrastrucutre Operations Analyst for the Client Technologies division, you will be responsible for providing support for our Executives as well as gneralIT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.
General
Systematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse IT Operations network, for one of the world's leaders in Life Sciences technologies.
The System Test Analyst will be responsible for testing camera hardware and software systems, ensuring they function seamlessly together.
This includes running the system in suboptimal conditions to identify the limitations and the symptoms of failure.
This includes continuously performing various functional and non-functional tests on hardware and software products to ensure compliance and compatibility with different specifications and customer expectations.
As a Senior Support Analyst, you will play a crucial role in ensuring the smooth operation of clients' IT environments.
General
Our client is a leading MSP based in Central London, specializing in providing comprehensive IT support services to businesses across various industries.
They pride themselves on delivering exceptional customer service and technical expertise to clients.
Are you a Deskside Support Analyst seeking a new challenge
You will be responsible for providing 2nd line/deskside support for all technology systems and mobile applications.
We are currently working with a leading global law firm based in central London who are seeking a highly motivated senior Deskside Support Analyst to join their team.
You will also have the opportunity to get involved with 3rd line application support.
Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.