We are seeking an Area Service Manager to cover a substantial geographical area for an exceptional charity that provides crucial pregnancy support services.
You will oversee the Area Services Coordinator to ensure that services are consistently delivered in a trauma-informed manner, serve as the Safeguarding Department Representative, and monitor and assess staff training needs.
About the Role
Managing a dispersed network of supported housing units across England and Northern Ireland, this pregnancy support charity provides housing and additional outreach services to women who find themselves pregnant, with a young child and homeless.
Posted by TEMPLEWOOD RECRUITMENT LTD • £32K/yr to £37K/yr
General
As the Service Manager you have responsibility for managing several services and on-site teams and being responsible for ensuring that the operation operates effectively and ensuring delivery of the very best quality, person centred care.
Key Features of the Role
Direct staff management and ensuring the smooth running of the care home.
Ensure the delivery of quality care - continually assessing our residents' needs and wishes and developing the service to enhance their quality of life.
Our client is a non-profit organisation working with people to support their mental health and wellbeing.
Established for over 30 years, they have provided services alongside a variety of statutory and voluntary, community and social enterprise (VCSE) colleagues in Surrey and its boarders.
They believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
To provide a needs led service to adults with a learning disability by adopting a person-centred approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices.
To maintain high standards ensuring the compliance within CQC framework.
Leadership and people management
To lead by example, and develop effective teams within the home.
Responsible for the operational support management and effective delivery of multi-disciplinary services within Housing.
Provide high quality management to support staff, empowering them to support residents to make positive changes and informed choices moving towards independent living.
Equivalent CIH L3 in Housing, or higher in housing