Working as part of the College's IT Services Department to provide a professional comprehensive helpdesk and administration service to staff, students and guests of the College.
Main Duties
Provide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities and IT enquiries across the College.
Responsible for being first point of contact for all customer telephone, email and walk up enquiries.
Posted by Hatty Blue Recruitment Ltd • £28K/yr to £32K/yr
We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately.
In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.
You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.
Our client is seeking a Service Administrator to join their team for a 12-18 month role.
As the first point of contact for customers, you will play a vital role in ensuring quality customer service and contributing to business growth at our client's branch location.
Key Responsibilities
Develop positive relationships with key customers, either over the phone or in person at the branch.
To work within consistent business support and administration processes and.
Under the direction of the Team Leader, to ensure that key administrative tasks assigned are undertaken and delivered as set out within the Service Level Agreement, meeting agreed timescales and frequency.
Main purpose of the job
To provide comprehensive administrative support to a range of services across the Council to meet the core business needs of the service (as deployed by the Team Leader and agreed with the Customer Service Operations Manager.
I am currently recruiting for an Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract.
This will be office based and there is parking available on-site.
You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week.
The successful candidate will be responsible for providing a high standard of customer service, customers and colleagues as well as maintaining the day-to-day running of the site from an Administration perspective.
This role will be initially a temp position, there is potential for the role to be extended beyond this.
Search Consultancy are currently working in partnership with a local company, based in Inverness.
The Higher Clerical Assistant/Word Processor Operator roles within the Service play a key part in supporting the Multi Agency Safeguarding Team and other Social Worker and Personal Adviser teams in safeguarding and promoting the wellbeing of children, young people and their families.
You will have excellent verbal and written communication skills and be experienced in call handling, data inputting and database maintenance whilst working to agreed standards and strict deadlines.