As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
As an Application Support Manager, you will play a crucial role in ensuring seamless application support across product domains.
Your primary focus will be on the planning, implementation and support of various applications, collaborating closely with end-user clients and ensuring high-quality service delivery.
Key Responsibilities
Lead the Application Support team, ensuring efficient resource allocation.
We are seeking an Area Service Manager to cover a substantial geographical area for an exceptional charity that provides crucial pregnancy support services.
You will oversee the Area Services Coordinator to ensure that services are consistently delivered in a trauma-informed manner, serve as the Safeguarding Department Representative, and monitor and assess staff training needs.
About the Role
Managing a dispersed network of supported housing units across England and Northern Ireland, this pregnancy support charity provides housing and additional outreach services to women who find themselves pregnant, with a young child and homeless.
Responsible for the operational support management and effective delivery of multi-disciplinary services within Housing.
Provide high quality management to support staff, empowering them to support residents to make positive changes and informed choices moving towards independent living.
Equivalent CIH L3 in Housing, or higher in housing
Posted by DivalentineCalver Recruitment Ltd • £44K/yr
An exciting new position is available for Maternity Cover for an experienced Housing Support Manager for this well established, independent charity based in Redhill.
Excellent salary, future prospects and great benefits inc a 35 hr.
Week, 5 weeks hols, free gym and discounted childcare.
The clients customers are predominantly single homeless aged between 18 60 years and may have support needs including mental health, physical health, substance misuse, offending.