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Job Specification Position: Collections Advisor Location: Chester (Site Based Role) Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) Contract: Permanent Salary: up to £30,000 DOE Annual Bonus and Company Benefits HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible. The ideal candidate will have experience in a similar role. Responsibilities: Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date. Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place. Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances. Identify, recognize and work with customers whose circumstances are often vulnerable. Communicate with our customers both verbally and in writing in a clear, fair and not misleading way. Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved. Where applicable signpost customers to relevant non-for-profit organizations for support and advice Work towards achieving daily and monthly targets both individually and as a team. Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly. Raise any procedural, departmental risks and concerns in line with company process and escalation routes. Skills/Experience: Previous call centre or collections experience (desirable), and full training will be provided Working knowledge of Microsoft Office applications Basic IT skills Good communication skills (written and verbal) A team player Positive attitude Flexible in approach Ability to work to tight deadlines This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis. Due to the nature of the role, these will be subject to a DBS and Credit Check. Please do not hesitate to contact me for further information on or email
Treasury Client Service Advisor 6 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Treasury Client Service Advisor to join them for an initial 6-month contract. However, there may be scope for extension. Role Overview: Our EMEA Client Service Team works with a varied multi-national client base. You will be responsible for navigating our cash management and treasury services on their behalf. You will establish yourself as a trusted advisor to your dedicated portfolio of clients, whilst liaising with internal teams and stakeholders. If you have a natural client first approach and a passion for delivering a market leading service, we will want to hear from you! Role Responsibilities: You will support clients with all aspects of their treasury movements, managing expectations with regular updates. You will provide front line support, navigating all internal partnerships and activities throughout the enquiry. You will form client relationships through regular verbal communication, understanding our client's business and priorities. You will provide advice to clients through analysis, identifying operational efficiencies, repair reduction and self-service opportunities. You will tailor your service approach according to client needs to influence positive 'client satisfaction' survey responses. You will resolve conflicts while appropriately escalating concerns that may jeopardise client experience. You will leverage industry and product knowledge to deepen client relationships and mitigate risk. You will partner with internal teams such as Sales, Product, Operations, Technical Support and Fulfilment to provide a seamless delivery to the client. Key Skills & Attributes: You will have experience in client service or client facing roles. You will have an appetite to evolve and add to a continued excellence environment. You will have effective verbal and written communication skills. You will have Influencing skills to provide a timely resolution for the client. Ability to travel to client visits. Desirable Skills (optional): Experience gained within financial services or investment banking would be an advantage. An understanding of cash management and/or treasury products and clearings would be an advantage. Fluency in a major European language in addition to English would be an advantage. Location: To begin with you will be required to work from the clients Chester office 5 days a week. This could later become relaxed once you are fully onboard with the role. Working hours: Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. Pontoon Solutions are an equal opportunities company