We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
My renewables client based near Portsmouth are looking for a Lead Support Technician to join their growing team, offering a great package for the right candidate.
Key skills they are looking for with the right individual are:
My client is focused on the provision of solar to both residential and commercial customers.
Our client is within the logistics and construction industry looking to recruit an experienced and professional Sales Support Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email.
This is a fast-paced role where attention to details and coordination skills will be required alongside enjoying dealing with customers and building rapport.
You have a great opportunity to gain additional bonuses whilst dealing with the inbound sales which is a real salary booster!