Responsibilities include resolving customer issues, recommending solutions, guiding users through features, and maintaining excellent customer support from sales to post-sales.
You will assist both buyside and sell-side customers with queries related to the platform's products and services.
This is a great opportunity to join a company within the fintech industry.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
Our client based in Blackburn is looking for a Support Analyst to join their growing team where you and acting as the first point of contact for their customers.
Blackburn - hybrid working (3 days on-site)
The office is based in Blackburn but the client will be relocating their offices to Bolton towards the end of the year.
We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support.
You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations.
Posted by Additional Resources Ltd • £28K/yr to £30K/yr
An opportunity has arisen for a1st / 2nd Support Analyst with2 years' experience in a similar IT support or Service Desk role to join a leading independent IT support provider.
In this role, you will be responsible for providing 1st / 2nd line IT support to their clients.
The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln.
The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
We are looking for an experienced 1st/2nd Line Support Analyst to join our team and help support a growing external client base.
Our clients span a multitude of sectors and use a wide range of technologies so this is a great chance to learn.
General
The ideal candidate will have over 1 years' experience within an IT support related role and have experience with Windows systems, having carried out support of both desktop and server systems.