Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Develop and maintain mechanisms/schedules to ensure regular and timely policy review.
Lead/Support on the research, design, development and review of HR policies and procedures and embed them such that they are fit for purpose, legally compliant and enable the effective performance of staff across the organisation.
Lead/Support and be accountable for the review, creation and delivery of a policy development plan with key priorities agreed.
A forward-thinking utility company, SES Water is driven by innovation and environmental responsibility.
SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers.
With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
We are excited to be hiring a new apprentice to join our fantastic Democratic Services team, based at the County Council headquarters, Woodhatch Place, in Reigate.
This role has a starting salary of £21,474 per annum, based on a 36 hour working week.
This is a 15-18 month fixed term contract and you will be fully supported and mentored through your apprenticeship and will be given time, whilst at work, to complete your coursework with a dedicated assessor.
We are looking for a dedicated Pastoral & Learning Support Assistant / Aspiring Youth Criminal Justice Worker to work in this small, specialist school near Reigate.
Are you passionate about demonstrating the value of education to vulnerable children who have been exposed to traumas and adverse childhood experiences?