The starting salary for this role is £18,743 per annum (pro rata to £26,777 FTE), based on a 25.2-hour working week.
These roles are 18-month secondment/ fixed term contract opportunities with the potential to go permanent in the future.
We are excited to be hiring two new Business Support Administration Assistants to join our Reigate & Banstead locality team. The team is based in Reigate at Woodhatch Place.
We operate an Agile working environment of spending time in our offices and working from home to create a working environment that is good for Surrey County Council and its residents and healthy work life balance for you.
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the role
Working with us as a Business Support Administration Assistant, you will undertake administration duties to provide high level support to a specialised front line Adult Social Care Locality team who look after Reigate and Banstead vulnerable residents.
You will have experience in a high-volume and diverse call taking environment which will include resilience to be able to support sometimes challenging calls. You will have experience of working with a complex email inbox and have ability to be confident in accurately recording information from both environments, telephone and email on to our Social care data base case system in a timely accurate manner.
You will also have experience in minute taking, together with a proactive approach to deliver accurate notes (minutes) within a two day turn around whilst managing your daily duties. Furthermore, you will be required to demonstrate your use of Microsoft applications, especially Excel and Word.
Excellent customer service and active listening skills alongside time management skills is the key to actively move forward in this environment. You will have a flexible, mature approach to your duties, be well organised and able to work under pressure.
We all support each other with knowledge-sharing, mentoring and coaching, camaraderie and respect. The role will see you taking front line calls from Surrey residents and supporting a high volume Duty inbox with complex emails. There are also team projects which are happening which you will be part of, and generous learning and guidance as you move through your time with us.
We offer a buddy up training solution within the team, and alongside this you must be proactive in your own learning by taking notes and asking questions which will build on your confidence as you progress on your journey.
We look forward to you bringing your enthusiasm and experience to our excellent team.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
- Experience in a high volume call taking or customer facing environment is essential.
- Has a solid background in administration, including excellent notetaking (minute taking) skills is essential.
- Able to show excellent customer service and listening skills is essential.
- Be confident, organized, and be able to implement a proactive approach to your work is essential.
- Can show attention to detail, time management and ability to maintain high standards of accuracy under pressure is essential.
- Experience of using Microsoft applications, including Excel and Word is essential.
The job advert closes at 23:59 on 02/06/2024 with interviews to follow.
We look forward to receiving your application, please click on the apply online button below to submit.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.