Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
You will provide support and Assistance to the Stores/Warehouse Manager
We are looking for an experienced Warehouse Operative/Logistics Coordinator to be based at our Heathrow depot to provide support and assistance to the Stores Manager.
Ensure the depot runs smoothly and safely, always adhering to compliance
Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines.
To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
Building and maintaining strong Dealer relationships through clear communication making each contact with the team an enjoyable experience.
General
A hybrid opportunity has arisen for a New Business and Customer Coordinator to join a great company based in Bracknell on a 6 month fixed term contract.