The Commercial & Revenue Team contributes to the generation of high levels of income through re-sales and other homeowner and commercial services, to support re-investment in Development to achieve our ambition to provide further homes for those with the greatest need.
We now have an opportunity for a Facilities Officer to join our property team.
The Property department is a vital part of the Society's core operations and is made up of Accommodation & Facilities, Security, Estates, Health and Safety, Property Operations and Property Support.
Collectively, the team is responsible for the overall Property strategy and for providing accommodation, physical security, environmental solutions, and facilities management, across the business.
Here at Stonewater, an exciting opportunity has arisen for an Income Officer to join us and provide our customers, across all tenures to include social rented and homeowners, with the right support to manage their rent and service charge payments.
You'll ask questions to -find underlying issues and make our customers feel supported, all whilst ensuring they are clear on what action they need to take to find solutions to their debt issues.
You'll review both rent and service charge accounts contacting customers either by telephone or digital platforms to identify why they have not paid their charges and offer them appropriate support and advice to enable them to do so.