1x Full Time, Permanent
1x Fixed Term Contract until 01/12/2025
We are now looking for a Sales and Services Coordinator - Homeownership to join our Commercial & Revenue Team.
The Commercial & Revenue Team contributes to the generation of high levels of income through re-sales and other homeowner and commercial services, to support re-investment in Development to achieve our ambition to provide further homes for those with the greatest need.
The Sales and Services Coordinator - Homeownership (Known internally as Commercial Services Coordinator) will deliver a professional and efficient service to customers to facilitate a range of homeowner transactions, including the extension of leases, the re-sale of shared ownership, retirement, right to buy and commercial properties, garages, the purchase of properties through right to acquire, right to buy and voluntary right to buy, providing specialist advice, administrative support and undertakings regarding leases, customer accounts and associated legal matters.
The ideal candidate will:
- Have knowledge of the sales and conveyancing process, enabling you to advise customers of the 'next steps' within the transaction, as well as providing an explanation of various legal documents which the customer may not understand.
- Be committed to delivering a high level of customer service, through a personable approach to customers.
- Have strong organisational skills, able to manage a number of cases simultaneously whilst maintaining attention to detail.
- Be computer literate with knowledge of Outlook, Excel, Word and Customer Management Systems.
- Have strong literacy skills, able to read, interpret and translate terms within the lease to ensure they are adhered to.
- Have a pro-active nature, able to work using your own initiative. Aspects of this role will require working without procedures on specialist projects.
- Have good numeracy skills to be able to calculate completion statements, interpret service charge queries and conduct affordability assessments accurately.
- Be able to work with spreadsheets to make a range of basic calculations.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.