The Retention Executive will communicate with customers to increase loyalty and retain business or services.
About the role
An excellent opportunity has arisen for an experienced customer retention executive to join us here at our client on a permanent full time basis with fixed Monday - Friday shifts.
At Get Set UK, we're not just a team; we're a community committed to making a real difference in people's lives.
We understand that real change starts with real people which is why we dedicate ourselves to supporting individuals to make positive alterations in their lives.
You will have implemented retention strategies, have strong data analytical skills and excellent communication skills.
The successful candidate will have worked in Customer Success, Customer Retention or similar for 5 years, with at least 2 years management experience.
Hybrid working (3 days in office), great benefits which include 25 days holiday (growing to 28 with length of service) and opportunity to buy or sell 5 days a year, after probation healthcare, pension, season ticket loan.
Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham
For the successful Customer Service Advisor our client is offering
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives.
By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.
You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.