Ref: 3886
Job Title: Retention Team Manager
Salary: £50,000 - £52,000
Location: CIty
Hybrid working (3 days in office), great benefits which include 25 days holiday (growing to 28 with length of service) and opportunity to buy or sell 5 days a year, after probation healthcare, pension, season ticket loan.
The successful candidate will have worked in Customer Success, Customer Retention or similar for 5 years, with at least 2 years management experience. You will have implemented retention strategies, have strong data analytical skills and excellent communication skills.
We are delighted to be working with this innovative, respected company. This role is a visible, commercial role, your aim will be to reduce any potential loss of members across their member base, this will be achieved through offering a consistent and "best in class" service that will foster long-term loyalty.
A broad overview of the responsibilities include:
- Managing your high-performing team, setting KPIs and clear objectives - monitoring performance and inspiring the team of 10
- Working across all departments to ensure collaboration with the retention strategy.
- Develop retention plans and create and drive retention road maps.
- Through innovation and continuous improvement you will stay abreast of industry trends, best practices and emerging technologies
- Utilise advanced data analytics to monitor member behaviour and identify at-risk members
A full job description will be discussed at registration.
Please only apply if you match the above criteria.
S4 is acting as an agency for this role.
At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 20 minutes.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.
Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.