Posted by Lloyd Recruitment Services Ltd • £24K/yr to £25K/yr
Key Responsibilities
Act as the primary contact for customer inquiries, order updates, and delivery timelines.
Overview
We are seeking a motivated and service-oriented individual to join our growing team as a Client Services Specialist.
This role offers a great opportunity for those with a customer service background to transition from a call center role into a more focused B2B environment, where building and maintaining client relationships is key.
Posted by Lloyd Recruitment Services Ltd • £24K/yr to £25K/yr
Key Duties
Serve as the primary contact for all general inquiries, order updates, and delivery timelines.
General
We are searching for dynamic individuals with a strong foundation in customer service who are eager to develop their skills in a fast-growing, niche market.
This role provides a fantastic opportunity to shift from a call centre role to a more personalised, business-to-business (B2B) environment, where client interaction and relationship management are key.
Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.