This is an important role within the SSC where you'll be an integral member of the leadership team, responsible for leading a team of first-line managers who are responsible for the daily output of the department, you'll need to be motivated to drive operational efficiency and performance.
We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events.
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.
We are passionate about providing excellent support for leaders across our stores, opticians, and support office, around the ER issues they face.
We are a team of c18 ER Advisors working within a shared service environment.
The majority of our contacts are by email & phone and we handle an abundance of queries from line managers across our stores, opticians, support office and logistics divisions.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Reporting into the Engineering Manager, within this role you will be be accountable for providing a full planned preventative maintenance, breakdown and repair function to all logistics warehousing facilities.
They are a dynamic team, working to deliver a differentiated, competitive and customer led range in store.The team are accountable for delivering the sales and profit budget using the key levers of range, price, promotions and distribution to delight our customers enabling them to feel good'.
Our Category team are at the heart of our business and play a critical role creating compelling reasons for customers to shop at Boots.
The individual will be a key member of the business unit leadership team.
This person will need to build big relationships across multiple stakeholders in order build and shape the future of the categories that they lead directly, as well as the wider business unit performance.
You will have the opportunity to leverage your expertise and knowledge of data, problem solving and process mapping to help deliver workload and salary budgets to each store.About the roleThe Allocation of Colleague Investment (ACI) Team is a small but high-profile team within the Central Operations function, and plays a key role in supporting the Retail Leadership Team, and over 2,300 stores across the UK and ROI.Key responsibilities include: Modelling forecasted workload for each store based on complex datasets from across the business Calculating the required salary and colleague shape of investment based on the workload each store needs to deliver Interpreting complex data streams and delivering insights Supporting the creation of business cases from stakeholders across the Business Units Identifying continuous improvement opportunities using a combination of practical knowledge of retail environments and dataWhat you'll need to have Strong analytical skills, able to understand complex data streams and highly proficient in Microsoft Excel Ability to make complex processes simple, and have a strong continuous improvement mindset Adaptable to tight deadlines and be able to flex your workload to support the long-term projects as well as short term ad-hoc data work Ability to understand and translate real-world processes / tasks occurring into data-driven process mapsIt would be great if you also have Previous experience of IBM Planning Analytics / TMI, VBA, Power BI and Power Automate Previous experience of Workforce PlanningOur benefits Discretionary annual bonus Generous employee discounts Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Reporting to the Workforce Manager, you will support with workload and salary planning for all Boots UK and ROI stores, and will play a key role in ensuring that our stores have the right people, in the right place, at the right time.
Workforce AnalystVacancy closing date: 29th May 2024Recruitment Partner: Emily Smith-KennyHave you ever wanted to shape our investment in over 40,000 colleagues?We have a rare, exciting opportunity for a Workforce Analyst to join the Allocation of Colleague Investment (ACI) Team.
The In-Store Marketing Specialist is a key role in our Opticians Marketing team to ensure the customer has a fantastic experience while they're in our shops.
Closing Date: 22nd MayLocation: Nottingham, Full-TimeContract: PermanentRecruitment Partner: Frankie McCallister-LyasAbout the role:You will provide proactive, efficient administration and organisational support to the Boots UK Chief Marketing Officer and one of their direct SLT.Through the use of exceptional planning and prioritisation, the role will effectively and efficiently support IUR leaders to deliver their business priorities.
Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
The role is fundamental as it creates the space and time for our leaders to focus on our people and deliver for the business.Key Responsibilities: Complex diary management and meeting organisation, ensuring meetings are arranged according to business priorities, adapting calendars to accommodate urgent and last-minute requests To be the first point of contact on behalf of the executive member for stakeholders across the business Be prepared to deal with sensitive information and maintain the highest levels of confidentiality, including potential non-disclosure programmes Provide general admin support e.g.