Whilst we can't make any promises right now, there is often potential for us to take on some seasonal colleagues on a permanent basis after the initial festive contract
Fixed Term Contract - ending on 31st December 2024.
Join our client's team and thrive in a vibrant and collaborative work environment!
Our client, a leading organisation based in Team Valley, Gateshead, is seeking a dedicated individual to provide essential administrative support to their super-busy team.
As the Administrator, you will play a vital role in ensuring smooth operations and efficient data management.
Assist customers in making purchasing decisions by providing relevant information and guidance.
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.
Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Ideally you will have a solid call centre based background and have great/clear communication/telephone based skills and have experience using contact databases.