Working knowledge of best practice in handling complaints and customer feedback.
Understanding of any legislative framework and government guidelines for handling complaints relating to Housing Needs, Homelessness, Intervention & Prevention.
Up-to-date knowledge of service improvement in other local authorities and changes in legislation that affect key services.
To discharge the Authority's responsibilities under ASCOF and other relevant legislation with respect to Service Users with disabilities, vulnerabilities, and Eligible care needs.
To ensure the council's eligibility criteria, policies and procedure are followed in relation to service users.
Responsible for the customer focussed, efficient and effective delivery of the services within the Temporary Accommodation and Resettlement service.
My client is currently looking for an experienced Temporary Accommodation Manager who can provide leadership within the Housing Solutions team and to manage one of five front line service areas, including line management of staff delivering front line services.
Provide leadership with the Temporary Accommodation and Resettlement service and to manage one of three service area, including line management of staff delivering these services.