Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
Full training for this role will be provided.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
Posted by East Hampshire District Council • £27K/yr to £33K/yr
The District Team will provide a comprehensive, co-ordinated, customer facing response across the district.
The team will be a visible presence undertaking proactive and reactive site-based activities which include parking management, community safety matters and environmental enforcement.
The proactive nature of this work will ensure that preventative actions are taken at an early stage, addressing potential problems before they become an issue.
Posted by Service Care Solutions - Housing • £33K/yr
Our client, a leading housing association, is looking for a Senior Complaint Officer to join their team and play a crucial role in managing and resolving customer complaints.
Introduction - Are you dedicated to providing top-tier customer service?
Do you excel in resolving complex issues and enjoy working in a dynamic environment?
Posted by Key Recruitment Ltd • £28K/yr to £30K/yr
Health and Safety Officer (HSO)
Health & Safety Officer (Tainee HSO)
To lead on and provide advice, support, deliver health and safety advice to the Business on how to protect the health, safety and welfare of employees in the workplace and to be the responsible named officer for maintaining health and safety requirements.
Posted by Key Recruitment Ltd • £26K/yr to £35K/yr
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Your key responsibilities are: Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the team.