Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Our client, a Tier 1 financial institution, is seeking a highly skilled and experienced Money Laundering Reporting Officer to join their team in London.
As a Money Laundering Reporting Officer, you will play a pivotal role in leading diverse business operations within compliance functions.
This is a fantastic opportunity for an established SMF17 to enhance their experience at a leading firm.
Develop and maintain regulatory reporting procedures and documentation.
General
The Regulatory Reporting Officer is responsible managing and overseeing Trade Reporting for the firm and the production of MiFID II Costs and Charges disclosures.
Manage and oversee European transaction reporting ARM.
We are looking for an experienced Complaints Officer to join them, initially on a three month fixed term contract, with potential for it to be extended or turn permanent.
You will be responsible for dealing with complaints within regulatory timelines, ensuring the reputation of the business is upheld.
A hugely successful business who have cemented their place as one of the insurance industry's leading suppliers.
Property Compliance Officer - £30,000 - £35,000 per annum (Salaries vary depending on experience)
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.
Do you have the desire to help change lives and an interest in mental health?