As a front-line officer, carry out all duties connected with providing a Private Sector Housing and LicensingService to support the delivery of the regulatory / statutory service in accordance with any relevant Procedure, relevant legislation and case law and other relevant procedures.
We are looking for an experienced individual who has worked for a Local Authority in a similar role to carry out the following duties:
To manage a full and varied case workload to meet legislative and departmental time frames.
Red Snapper Recruitment are recruiting for a Neighbourhood Visiting Officer on behalf of our client based in Birmingham
This is a full-time role, on a temporary 3-month contract (Ongoing) at £13.20 / hour
Main Duties and Responsibilities
Case manages and maintains accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems.
To support the Principal Network Planning Officers, Team Leader and Head of Service to ensure that all notices, licence and permit applications received satisfy legislative specifications and that Council objectives are achieved.
Represent the Council as an officer to educate and work in partnership with relevant organisations to enhance the safety and well-being of the public.
To work as part of the Network Management team in accordance with statutory requirements and in compliance with relevant Council policies and procedures.
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.