Red Snapper Recruitment are recruiting for a Neighbourhood Visiting Officer on behalf of our client based in Birmingham
This is a full-time role, on a temporary 3-month contract (Ongoing) at £13.20 / hour
Main Duties and Responsibilities
- Case manages and maintains accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems
- Investigate and respond to complaints and enquiries within corporate standards and timescales.
- Will assist the Housing Officer to prepare and present reports to internal and external audiences on the performance of the activities and make recommendations on a course of action where appropriate.
- Assist with the investigation and response to public liability claims, complaints and enquiries and provide reports to the housing officer using relevant case management systems.
- Assist with the carrying out of surveys, site visits and inspections, collation of data and production and presentation of reports.
- Undertake programmed and responsive tenancy visits to BCC properties as directed
- You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods.
- Will carry out activity that supports enforcement action.
- Will attend meetings with customer groups to help assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings.
- Working with customers and staff, ensure the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures.
- Take appropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions
- Meet all relevant key performance indicators and individual targets and objectives
- Assist residents by giving advice on Council services and signpost customers to the appropriate internal and external agencies ensuring that any safeguarding issues / concerns are reported accordingly and escalate concerns and issues to Housing Officers where this is appropriate.
- Provide advice and assistance on all aspects of the housing service during customer interactions including face to face interviews, home visits, telephone calls, inline, email and written correspondence, social media, community meetings and council business meetings.
- Contribute to the production of regular newsletters, annual reports, and social media postings etc.
- Inform residents on changes to welfare benefits to minimise their impact and provide sign posting and where appropriate, give general advice and guidance on welfare benefits, reform, budgeting and income maximisation to enable tenants to sustain their tenancy including known opportunities for upskilling and employment
Person Specification
- Driving licence and access to own car
- Be aware of follow and implement BCC safeguarding policies and procedures
- Ensure information systems are updated with appropriate data to support performance monitoring and effective service delivery
- Attend meetings, including community meetings, outside of normal working hours when necessary.
- Have an understanding and maintain current knowledge and effective administration of legislation pertinent to the specific role.
- Observance of all relevant BCC policies and procedures including HR, health and safety, equalities, financial and budgetary regulations, is required at all times
- In addition to the core generic requirements of this role, a number of specialist roles may be allocated by the Head of Service depending on individual skills and experience and business need.
- The specialist roles and responsibilities and knowledge, skills and experience requirements are summarised within the schedule accompanying this job description
If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.