Due to company growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimizing staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool).
This role will also ensure that schedules align with forecasts and real-time operational needs.
You'll be
Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution.
Posted by South Wales Fire and Rescue Service • £32K/yr to £34K/yr
Whether it is mobilising our crews to operational incidents, ensuring they have access to risk critical information, or supporting back-office functions in the management and control of our resources, technology touches every part of our Service
Technology is a critical component in how South Wales Fire and Rescue Service support the delivery of its day-to-day activities.
An exciting opportunity has arisen within the ICT Department based at Fire Service Headquarters, Forest View Business Park, Llantrisant for the role of ICT Engineer within the Applications Team.
Posted by Get Staffed Online Recruitment Limited • £34K/yr to £38K/yr
The Role
Are you a dynamic and organised team player Are you experienced in work planning and scheduling processes within a busy operations environment If so, this could be the perfect opportunity for you.
General
Our client, a pioneering company established in 2007, is a market leader in providing cutting-edge transport survey, data capture, and processing solutions across the UK.
They are a dynamic and rapidly growing business with ambitious visions, operating in a specialised market where individuals can swiftly make a substantial impact.