As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.
Our small business (4 staff plus remote based subcontractors) is looking for an Operations Support Manager/Client Support Manager to join the team on a part time basis, around 10 hours per week.
We are seeking somebody with strong senior administration/operations experience, who is warm and friendly, good at dealing with clients in a positive manner but who isn't afraid to confidently persuade colleagues and clients to work to your proposed schedule when needed.
The ideal candidate will be well organised, competent with using Microsoft and other online tools, good with numbers and willing to get involved in anything needed including learning new skills and systems.