Posted by Health Case Management Limited (HCML) • £19K/yr to £25K/yr
General
Due to our expanding team, we are hiring proactive and diligent administrators to assist with the delivery of non-clinical services to agreed standards to our customers and clients, supporting Case Managers and Operations Managers of the Multi-track and CAT teams, to provide rehabilitation services through the provision of administrative support.
Responsible for customer delight and meeting quality and revenue standards in line with contractual customer agreements and personal Key Performance Indicators (KPI).
About the Role
Be able to build meaningful and professional relationships with clients and families, customers, and all other stakeholders involved in cases to facilitate clients in achieving their rehabilitation goals in a timely, efficient, and effective manner.
Project Management: Lead and manage projects within the Recovery Programme, ensuring clear objectives, timelines, and deliverables are met.
General
We are looking for an experienced Project Manager to lead and deliver critical projects within a Local Government Recovery Programme.
This role will oversee the development and implementation of a Target Operating Model (TOM) and ensure projects are completed on time, within scope, and aligned with strategic goals.
Reviewing agent holdings and assist with chasing overdue jobs.
Assisting with the review of jobs for allocation and reallocation and determining which agents to instruct Supporting allocations by reviewing upcoming allocations and identifying resource requirements Dealing with and resolving ad hoc queries by phone and email from enforcement agents including escalating to senior management when required.
I am recruitng for a local authoirty who is seeking a highly organized and detail-oriented Administrative Assistant to join the Resettlement Team.
In this role, you will provide critical support to the Tenancy Management and Resettlemet Team Leader and Compliance Officer, ensuring daily tasks smoothly and compliance standards are met within the wider team.
You will be responsible for a variety of administrative tasks, including data collection, data cleansing, spreadsheet management, high-volume mailings, and managing email communication.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Hays Specialist Recruitment Limited • £75K/yr to £110K/yr
My client, a leading London-based asset management firm, has an opportunity for a detail-oriented CASS Reconciliation Manager.
The ideal candidate will have a strong grasp of CASS rules 6, 7, and 10 with experience in overseeing daily and monthly reconciliations, CMAR reporting and maintaining the CASS Resolution Pack.
This exciting role involves managing a team of 2 and reporting directly to the Head of Operations.