Due to our expanding team, we are hiring proactive and diligent administrators to assist with the delivery of non-clinical services to agreed standards to our customers and clients, supporting Case Managers and Operations Managers of the Multi-track and CAT teams, to provide rehabilitation services through the provision of administrative support. Responsible for customer delight and meeting quality and revenue standards in line with contractual customer agreements and personal Key Performance Indicators (KPI).
About the Role
- Be able to build meaningful and professional relationships with clients and families, customers, and all other stakeholders involved in cases to facilitate clients in achieving their rehabilitation goals in a timely, efficient, and effective manner.
- Willing and able to support the RCM with travel arrangements and transport to/from meetings and visits.
- Support the production of professional reports, referral letters and general correspondence to assist in the effective management of clients' rehabilitation.
- Assist Case Managers to ensure that clients' files are charged and invoiced appropriately in line with agreed working practices and contractual customer agreements.
- Work in line with agreed service standards, KPIs and timescales in delivering full administrative services including, answering of direct and hunt group calls (dealing with the query, taking messages, case noting and actioning where relevant); printing; copying; dealing with incoming and outgoing post and faxes; scanning; producing and editing documents; data input; and working directly under the guidance of a Case Manager or Operations Manager;
- Work proactively and independently to manage own task list within agreed timeframes; work to independently and in communication with Case Managers and Operations Manager, prioritise work appropriately as the task requires.
- Regular and proficient use of the Case Management System (CMS) MS Office software, internet, intranet, fax, scanners, printers, and other databases.
Benefits
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
Essential Skills
- A caring and empathetic individual
- Excellent administrative skills
- Proficient keyboard and computer skills
- Ability to work quickly and accurately
- Excellent written and verbal communication skills
- A willingness to go 'above and beyond' for the customer and client.
- Accuracy in case noting, data entry and message taking.
- Excellent attention to detail
- Ability to work calmly under pressure.
- Ability to adapt and a willingness to learn.
Desirable Skills
- Knowledge of social care and NHS services
- An understanding of the personal injury rehabilitation market and prior experience of having worked in the same market sector.
- At least 1 year of administrative/clerical/clinical support/care and/or rehabilitation case management-related experience.
- Minimum 5 GCSEs including Math and English
About Company
HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.
DE&I
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships