Supply Assistant - PharmacyContract: PermClosing date: 21st June Recruitment Partner: David Hancock -
An exciting opportunity has arisen in our Pharmacy Supply Team for a Supply Assistant, to work alongside a team who support stores with their Pharmacy Stock Replenishment systems.The Pharmacy Supply Team sit under the direction of our Healthcare Business Unit, our key focus is supporting stores in understanding how they manage their stock replenishment systems to reduce overstocks in store and ensuring that stock is available to meet the demand of our patients.
Customer-based, insight led decision-making is central to achieving this and the Category Re-Profiling (CRP) team, part of the Insights function, plays a pivotal role by supporting our Boots UK retail businesses with sustainable competitive advantage by providing unparalleled commercial expertise and customer insight.
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
Customer Excellence PartnerRecruitment Partner: Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
We have exciting opportunities across a variety of Categories within our Support Office teams based in Nottingham.Our Assistant Buying Managers work at pace, building excellent relationships.
Here at Boots, we're always on the lookout for great talent!
You'll be able to demonstrate great team management skills and deliver the best opportunities for Boots.
Its unrivalled range of products and brands make it the leading provider of healthcare on the high street and the UK's number one beauty destination.Here at Boots, we're always on the lookout for great talent!
We have exciting opportunities at our Support Office Supply team based in Nottingham.So why not be part of landing the next generation of beauty trends and help change people's lives for the better.As a supply lead you will be:
At Boots there is a focus on customers and patients' well being for life.
Health Research & Outcomes ManagerLocation: This role can be based in either our Nottingham or London Support OfficeVacancy closing date: 21st June 2024Recruitment Partner: Emily Smith-KennyAs a Health Research & Outcomes Manager, you will be part of the Healthcare Business Unit, and will report into the Head of Health Research & Outcomes within the Healthcare Development & Public Affairs team.About the roleThe Health Research & Outcomes Manager will support the delivery of the pharmacy practice research, health outcomes and clinical trials agenda for Boots UK, demonstrating health economic and outcome as well as provide evidence for the UK pharmacy contracts agenda.
Collect and capture relevant and appropriate outputs to perform analysis Utilise pharmacy practice and / or clinical expertise to develop and deliver relevant healthcare business initiatives that improve health outcomes and / or lower the cost of care Provide insight and expertise to both internal and external stakeholders, including the right interpretation of data/outputs making sure to select them appropriately Contribute towards future pharmacy contract model design through defining the value that the community pharmacy sector brings to health and social care systems Perform timely and relevant analysis and recommendations to inform business prioritiesWhat you'll need to have Be a pharmacist or have a Bachelor's degree or higher in a health-related field with experience of the pharmacy sector Post graduate experience in research involving healthcare Deep understanding of the UK pharmacy and healthcare environment, especially within the community pharmacy sector Excellent organisational, analytical and presentation skills Collaborative and agile ways of working with multiple stakeholders that supports the delivery of healthcare and business outcomesIt would be great if you also have Graduate/Post graduate level qualifications in Health Economics Contributed towards published academic papers or reports Active engagement in professional committees, professional advisory groups, and / or NHS working groupsOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
The role will engage with varied stakeholders internally and externally across the healthcare sector.In role you will: Contribute towards strategies that lower the cost of care, improve health outcomes and address health inequalities Lead the research governance process at Boots UK that supports both community pharmacy practice-based research and big data projects that can have either short, medium- or long-term impact Contribute to academic health outcomes research that demonstrates value to internal & external stakeholders.
Sitting within the Beauty and Brand Partnerships team in the Loyalty Proposition Team, you'll be responsible for nurturing customer relationships through developing, executing and evolving targeted marketing communications with our internal brand partner No7.
You'll develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.Reporting to the Marketing Manager you will work cross functionally with internal and external teams, including wider marketing, trading teams and brand managers to deliver the best customer communications for No7 Beauty Company.