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Red Recruitment is recruiting an Account Manager to join a leading global outsourcing organisation who are dedicated to delivering exceptional service to their clients. This role is Monday - Friday on a permanent basis. You will be joining the business during a period of fast growth, giving you lots of potential for opportunities and progression in the future. The suitable candidate will have account management experience and play a pivotal role in overseeing and improving the performance within the contact centre operations. The salary for this position is £30,000 - £40,000 per annum Benefits and Package for an Account Manager: Salary:?£30,000 - £40,000 per annum Hours:?Monday - Friday Location:?? Contract Type:?Permanent 28 days annual leave 3 bank holidays (Christmas Day, Boxing Day and New Years Day) Key Responsibilities of an Account Manager: Accountable for establishing and nurturing positive client relationships across all levels Works to truly understand the client's expectations, needs, and wishes to ensure these can be translated into Teleperformance operating practices and approaches Works closely with Operational partners to operationalize the client's needs in order to meet their expectations Proactively works with the client to identify opportunities to grow existing business lines, and onboard additional business from the client, meeting farming targets Ensures effective and compliant delivery of services in accordance with the commercial terms of contract and fully supports the re-tender process Ensures formal change requests are raised for all new work requests/changes which are not already included in the commercial terms Responsible for raising monthly client invoices and financial forecasting, ensuring maximum billable items are properly accounted for Responsible for maintaining an appropriate amount of effective communication and interaction with the client to ensure good relations and open frequent dialogue Co-ordinates with Operational partners to manage the cadence of Monthly, Quarterly and Annual Business reviews with the client Key Skills and Experience of a n Account Manager: Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred Takes ownership and accountability Commercially minded Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Business / Agency)