You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
3 years customer service contact centre experience needed
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
To be responsible to the Head of Nursery and Executive Head for providing effective confidential administrative and financial support to ensure the smooth running of the Children's Centre service.
To provide support/ be responsible for the monitoring of financial activities of the centre and to report on a monthly basis, as required to the centre management, central finance team and funder terms and conditions.
To maintain appropriate electronic and manual systems as advised by Early Years Finance including database of all commitments and expenditure.