We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth.
We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.
We are now recruiting for a Customer Service Advisor to join our Complaints Department in Plymouth.
As a customer service advisor you will be able to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service.
This position is ideal for someone who is efficient, detail-oriented, and comfortable handling various administrative tasks in a dynamic work environment.
We are currently seeking a dedicated and organised individual to fill the role of Administrator on a temporary basis (approx 3 months).
Day-to-day of the role
Provide administrative support to the team, including managing correspondence, scheduling appointments, and maintaining records.