As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Brimstone Consulting • £65/hr to £100/hr
Managing multiple eDiscovery matters including day-to-day engagement with instructing team members, liaising with stakeholders; partners and associates of the firm.
Initial day rate 6 months with potential to roll over for another 6 months or become a permanent role