TCHC is looking for a motivated and outcome-focused individual who can drive forward performance across our Restart contract.
TCHC is a delivery partner to Jobs22 who deliver the government's Restart Programme supporting unemployed universal credit claimants to enter into work.
TCHC delivered this contract across Aylesbury Vale from their flagship office in the centre of Aylesbury.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Project Support: Assist the TOM Project Manager and TOM Programme Manager in the execution and delivery of projects.
Role Overview
We are seeking a detail-oriented Project Support Officer to join a pivotal Recovery Programme within a Local Government setting.
This role involves providing comprehensive support to project and programme managers, ensuring effective delivery of projects aligned with the Council's strategic objectives.
The post holder is responsible for delivering support to service users with complex needs who have experienced domestic abuse and been provided with short term, emergency refuge accommodation.
The purpose of this role is to provide comprehensive, holistic needs assessment, support planning, progress monitoring and review for clients with a range of complex, social and housing need.
This is a full-time 37.5 hours, fixed term contract (12 months) role offering a salary of £25,500 per annuum.
The purpose of this role is to advocate for victims with agencies who can help in addressing the domestic violence and abuse, for example you will be working with the Police and MARAC, accepting referrals made by them.
As well as through the helpline or direct into the IDVA service.
Red Snapper Recruitment are recruiting for an Independent Domestic Abuse Advocate based in based in Coventry.
We are currently looking for a team of DSAR Case Handlers to deal with an increased volumes of DSAR requests.
Training: One week's training in the office in Southampton
The Role
As a result of an increase in CMC complaints relating to ongoing service charges, the volume of DSAR requests that the Data Protection team deal with have risen significantly.